Why is it so Important to Provide Quality Customer Service for Your Business?
Thur Sep 26th, 2019
Customer service is how you treat your clients/customers and the experience you provide for them throughout an entire business process. Quality customer service doesn’t end after the initial meeting. Your goal is to make the individual or group you’re working with feel comfortable about the manner in which you carry yourself, and the end result that will come from your services. In this blog, we’ll discuss how customer service can make or break your company, and things you can do to improve customer service for your business.
Exceptional customer service will set your business apart from the competition. Hiring employees that understand and implement this into their work will take your business to new heights. 47% of customers will stop buying from a company if they have a subpar experience.
The same study reveals that 76% of customers say it’s easier now more that ever to take their business elsewhere. Simply put, quality customer service has never been so important. Which may make you think; are we doing enough for our customers? And how does your business evolve in accordance with industry standards?
What can Great Customer Service do?
- Increase customer loyalty to your business
- Increase the amount of money each customer spends with your business
- Increase repeat business
- Create a positive word-of-mouth reputation
- Enhance your digital reputation
Tips for Providing Great Customer Service
- Treat you customers with respect
- Follow up on any feedback you receive from your customers
- Handle complaints with grace and in a timely fashion
- Go out of your way to help customers
- Exceeding your customers’ expectations
Delivering consistent and quality customer service will have a greater impact on your business now more than ever. If a positive reputation spreads through both word-of-mouth and digitally, not only will you retain customers, but you will potentially see an exponential growth of new customers that will help expand your business.
Source: Department of Industry, Innovation and Science, Salesforce